Cancellation by Passenger
If a passenger cancels a booking, the refund will be processed as per our cancellation policy. Cancellation charges may apply, and the refund will be credited to the original payment method within the specified timeframe.
Cancellation by SaiYatri
If SaiYatri cancels a booking due to vehicle unavailability or operational reasons, passengers will receive a full refund.
No-Show Policy
Passengers who do not show up for their scheduled journey without prior notice will not be eligible for a refund.
Refund Processing
Refunds will be processed within [X] business days from the date of cancellation or request. Additional time may be required based on bank or payment provider processing times.
Non-Refundable Charges
Certain charges, such as booking fees or administrative costs, may be non-refundable. These will be clearly mentioned at the time of booking.
Refund Requests
Passengers must request refunds through our customer service team with their booking reference number and relevant details.
Partial Refunds
If only a part of the journey is completed, a partial refund may be considered at our discretion based on the circumstances and applicable terms.
Refund Method & Currency
Refunds will be issued in the same payment method and currency used for booking unless stated otherwise.
Refund Disputes
Any disputes regarding refunds should be addressed to our customer service team for resolution.
Policy Updates
SaiYatri reserves the right to modify or update the refund policy at any time without prior notice. Any changes will take effect immediately upon being posted on our website or other communication channels.
For any refund-related queries, please contact our support team.